PeopleHR Ideas Portal
When TOIL is added to an employee’s account, the automated email notification they receive does not include the reason for the TOIL, even when a comment has been entered when it is being input.
This has led to confusion as staff are unsure what the TOIL relates to and must log in to the system to check. Several staff have expressed that they would prefer to see this information in the email itself to avoid the extra step.
| Describe the Challenge | Staff receive the notification that TOIL has been added but are given no context. Without the reason included in the email, they must log into the system to find out what the TOIL is for — something that could be avoided with clearer notification content. |
