PeopleHR Ideas Portal
People HR seems to automatically log me and others out at annoying/random time intervals. There does not appear to be any rhyme or reason to the time frame that it does this in. For instance, my manager just typed up a lengthy document into the News feature, then added some pictures, went to press publish and send to everyone, and it logged her out and also lost everything she typed as there is no saved draft version for the news feature. She was typing 5 seconds before pressing send, yet it logged-her out and all the text was lost.
Can we adjust how long it takes before it logs someone out? It will also often log me out halfway through setting up a new profile which is very frustrating!
| Describe the Challenge | It will stop everyone getting frustrated and having to do everything twice from scratch! |
I queried this some months ago and the reply was:
In relation to the session timeout period, this can be set to a maximum of 55 minutes which will log you out after 55 minutes of inactivity.
Inactivity is classed as being in the same tab for over the 55-minute mark, therefore if you are within your own record for over 55 minutes without switching tabs you will be logged out of the system.
To make changes to this, please go to Settings > Company > Session TimeOut Period.
Please be aware that this functionality is in place for security regulations and we are unable to retrieve any data lost from the system, as this data will not have been saved onto our servers.
I would advise that the best option to take going forward is to save the data before the 55-minute mark if you are within the same tab (e.g. your own record).
Please be aware there are also aspects that could affect you being logged out of the system and can cause a loss of data for example internet connection or having multiple PeopleHR internet tabs open on a single internet browser.