onboarding PPS numbers

We have embraced onboarding and moving from paper to digital for new starters.

however some fields are not capable of being entered by employee and going to correct part of the system. One of them is the PPS number (Irish tax number) . We still digitally collect as part of onboarding it however goes to a UDF user designed field. The SOP is HR then cut and paste into the right area and then payroll take over.

The Access consultant at the time confirmed this issue ie weakness in system.

we had a big problem last week where one HR person didnt cut and paste over and payroll couldnt transmit to revenue ; the person had high taxes and it wasnt spotted that was the only chance to catch it.

3 hours lost figuring out what was wrong.

can you resolve please

We have created a