We currently have to have all our tech staff got through 2 levels of auth for holidays and absences for rota purposes. Currently we have to name an individual on our Ops Admin Team to pick these up, but it leaves us vulnerable if she is off as she is part of a team of people. We would prefer to state 'job role' rather than 'name' as you currently do with Manager and employee. It is creating a single point of failure and resulting in authorisations not being handled timely and potential issues with rotas of coverage.