When issues are identified following system maintenance/updates, it would be helpful if a communication can be sent or made available to the admins. Currently we identify an issue, undertake an investigation to understand what/when its happening, and raise a call for investigation.
This process could be improved and save time, and enable us to make an early identification of the impact. For example with a current issue, there is an error impacting the integration to an external payroll system, resulting in additional work at end of the month to ensure our employees are paid.
Describe the Challenge | Improve communication |