Quickly solve questions and issues on the system
Self-serve capability for the system for both customers and Access colleagues
Improve speed of onboarding/ implementation
Read, interpret and answer questions through knowledge base respective to data on Knowledge base regardless of which way the question is asked or worded. (Clearer communication)
Help PeopleHR sales and SMB onboard quicker and be able to respond to prospective clients quicker
etc.
Describe the Challenge | Self-Serve and Support for Access SMB and Customers |