When sending an email through the ATS, the 'From' field typically auto-populates with either a no-reply address or the hiring lead's email address. However, we've encountered a recurring issue where emails fail to reach candidates when the hiring lead selects their own email. To resolve this, we propose including a tag within the email to the candidate that specifies the [[From]] field. This way, the email will directly pull the hiring lead's address, allowing candidates to respond directly to them instead of the ATS, which often results in bounce backs or missed emails.
Describe the Challenge | Better communication with candidates |