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Categories ATS
Created by Guest
Created on May 2, 2025

Create a tag for the 'From' field in the ATS email

When sending an email through the ATS, the 'From' field typically auto-populates with either a no-reply address or the hiring lead's email address. However, we've encountered a recurring issue where emails fail to reach candidates when the hiring lead selects their own email. To resolve this, we propose including a tag within the email to the candidate that specifies the [[From]] field. This way, the email will directly pull the hiring lead's address, allowing candidates to respond directly to them instead of the ATS, which often results in bounce backs or missed emails.

Describe the Challenge Better communication with candidates
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  • Kate Hewitt
    Jun 23, 2025

    We have our emails going out from a recruitment@xxxx address. Could you not set this up and all outgoing and incoming emails would then come into the recruitment (in this case) inbox?